Quality, approvals and guarantee: what to agree before ordering

Define a good result before production

Agree on dimensions, material, finishing, graphic placement and the intended use. A menu handled every day, an outdoor sign and a staff T-shirt have different requirements. Our 15 years of experience informs the conversation, but the written job specification is what makes the order clear.

Separate the different kinds of coverage

A manufacturer’s component warranty, print coverage and installation responsibility are not interchangeable. Ask which party covers which part, for how long, under what conditions and with which remedy. We offer a 1-year store-wide guarantee; confirm the applicable coverage and remedy in your written order.

Keep approval and handover records

Retain the accepted quote and approved artwork. Check the delivered product against that specification. Care instructions and the conditions of use matter, so raise any unclear point before ordering or installing the product.

If something needs attention

Contact the shop with the order reference, photographs and a description of the issue and use conditions. We can discuss the next step under the applicable terms. This guide explains what to clarify; it does not replace your order terms or promise a particular remedy in every case.

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